FAQs

Frequently asked questions by you gorgeous girls!

How long is your returns period? 

Typically, items can be returned within 14 days of your receipt of your shipment. Due to the pandemic our returns period has been extended. In the case that you require extra time please contact us first.  You can contact us at 

emma@emmajayboutique.co.uk

or WhatsApp 07387089728 

 

Where can I find discount codes for Emma Jay Boutique?

To receive 10% discount we have a secret code on our website. We will give you a clue to find it... treat yourself babe!

Check our Instagram for any updates regarding current discount codes. 

 

 

Who do I contact with regards to a collaboration?

EJB requlary works with bloggers, influencers and content creators on collaborations. If you are interested in collaborating with us please email emma@emmajayboutique.co.uk or WhatsApp 07387089728

Please note at this current time we have paused collabs - Your name will be added to our list ready for when we start collaborating again.   

 

Where can I find specific sizing info for individual items? 

We are working on improving our current sizing information. In the meantime in the products description we add the size of the model and advise if you would need to size up or down. If you are unsure of what size in the meantime please contact us at emma@emmajayboutique.co.uk or WhatsApp 07387089728 


 

How long is your refund process? 

At the moment all returns are quarantined for 48 hours following the government guidelines. Following this, the return will be actioned immediately and you will be notified of the process.