Free Returns


To start your returns process email emma@emmajayboutique.co.uk or WhatsApp 07385870851. 

HOW DO I RETURN?

  • Email Emma at emma@emmajayboutique.co.uk or WhatsApp 07385870851
  • Let Emma know your order number, what your returning and email address.
  • You will get a confirmation email with the shipping guidelines once the return request is approved. Returns are shipped with Hermes - in your confirmation email, you'll receive a Hermes return email you can print the label at a Hermes parcel shop or at home. 

 WHAT ITEMS ARE RETURNABLE?

You can return your items within 14 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging
  • SALE items are not returnable. 

Free gifts or promotional items are not returnable!

ARE THERE ANY CHARGES FOR RETURN?

  • We offer FREE returns
  • Original shipping charges are non-refundable

HOW SOON WILL I GET MY REFUND?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.